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Basics

Ticket Questions

Transportation & Directions

Electric Zoo Codes of Conduct

Wristbands

Basics

Do you have a Lost & Found?

If you’ve lost something while at Electric Zoo, please send an email to found@electriczoofestival.com with a description of your lost item, and be as detailed as possible. Please also provide the best means of contacting you.

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What is Electric Zoo?

Electric Zoo is New York City’s premiere electronic music festival. Founded in 2009 and taking place in the beautiful Randall’s Island Park each Labor Day Weekend, Electric Zoo brings a wide variety of the top acts from around the world and across the spectrum of electronic music’s various sub-genres. With over 150,000 fans coming together from around the globe to the world’s favorite city, Electric Zoo is a chance to celebrate and connect.

“Electric Zoo might not be the country’s largest, splashiest, or most hyped electronic dance music festival. But we’re going to go on record and say that it’s the best.” – Billboard

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What are the dates of Electric Zoo New York 2014?

Electric Zoo New York 2014 will take place on Friday August 29, Saturday August 30, and Sunday August 31 from 1pm to 11pm each day.

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Where is Electric Zoo New York?

Electric Zoo takes place at the scenic and lush, green, Randall’s Island Park, in New York City. Randall’s Island is located in the East River between East Harlem, the South Bronx and Astoria, Queens, and is accessible via ferry, shuttle bus, bicycle, footbridge, and car.

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How old do I have to be to attend?

Admission to Electric Zoo New York is strictly for ages 18 and over. To purchase and consume alcohol or to purchase and/or use VIP Experience or Platinum Experience passes, you must be at least 21 years of age. Everyone must show valid government-issued photo ID (photocopies will NOT be accepted).

THE ONLY ACCEPTABLE FORMS OF IDENTIFICATION ARE AS FOLLOWS:

PHOTOCOPIES WILL NOT BE ACCEPTED

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What time do the doors open each day?

The doors open at 1pm each day.

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Will there be animals at Electric Zoo?

Only you and the other tens of thousands of awesome life enthusiasts.

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Will there be lockers at Electric Zoo?

There will not be lockers available at Electric Zoo. We work hard to make sure that you have everything you need during the Festival.

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Will I be allowed to leave the venue and re-enter?

No, sorry, once you leave the festival, you cannot re-enter (until the next day of the festival, with your 3 Day pass or single day pass that’s valid for that day).

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Can I leave the site and come back in if I’m a VIP or Platinum customer?

No, sorry, once you leave the festival, you cannot re-enter (until the next day of the festival, with your 3 Day pass or Combo Pak, or single day pass that’s valid for that day).

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Will there be any food & beverages available for sale?

Yes, there will be a wide variety of food options, including burgers, hot dogs and pizza, as well as many other local and vegetarian/vegan choices. These include some of our favorite New York City street vendors. There will be a variety of non-alcoholic beverages, plus beer, wine and champagne for those over the age of 21. Mixed drinks/liquor will only be available for purchase in the VIP lounge, which is only accessible by those who purchase a VIP Experience or Platinum Experience.

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I have special dietary needs – will there be food for me?

While we make every effort to bring in food vendors with a wide variety of options catering to many different needs, we regret that we cannot guarantee that there will be a vendor to match each and every one of those needs. In keeping with our efforts, we will continue to strive to offer the greatest variety of food choices possible in an effort to something for everyone.

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Will there be First Aid on site at the festival?

There are medical aid stations marked with a red cross in the four corners of the park to insure you’re never too far away from help. Check out the map in the center of the booklet that you’ll receive when you get to the festival to familiarize yourself with the location of the medical aid stations which are staffed with emergency medical professionals, and have plenty of water if you need it.

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Will I be searched upon entering?

Yes, everyone is subject to search upon entry.

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What if it rains?

Electric Zoo is a rain or shine event, subject to safety requirements.

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I am a food vendor interested in participating in the festival. How can I submit an application?

You can download the application here (PDF).

If you have any other questions, send an email to foodvendors@electriczoofestival.com.PLEASE NOTE this email address is only for inquiries from FOOD VENDORS.

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I am a vendor interested in selling non-food items. Who should I contact?

Information for non-food vendors for 2014 will be posted here when it becomes available.

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Ticket Questions

Will there be refunds due to the cancellation of the remainder of Sunday of Electric Zoo NY 2014?

Electric Zoo will offer refunds for Sunday only ticket holders, the Sunday portion for 2 day ticket holders, and the Sunday portion for 3 day ticket holders. In addition, ALL cashless top-ups will begin refunding September 4, with the $5 service fee waived.

We regret that we had to make the tough decision in collaboration with NYC city officials to evacuate Sunday’s show, with no re-entry, due to dangerous and severe weather conditions, including lightning strikes and high winds. We had a great two plus days and thank everyone for dancing with us again this year. Please stand by while we finalize the refund process, more information coming soon.

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I have a question/concern about my 2014 ticket order. What should I do?

Please email help@flavorus.com or call Flavorus customer support from 11am to 11pm ET at 1-855-2-FLAVOR (352867).

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I ordered my ticket from outside the US – how will I get it?

All international orders must be picked up at the Will Call check-in area, located next to the Box Office at the festival main entrance on Randall’s Island. Unless you plan to walk, bike, or arrive by car, you must print out your confirmation email and bring it with you to the ferry or shuttle bus departure point in Manhattan (check your confirmation email to make sure you’re headed to the correct place – either Ferry or Shuttle Bus). Your confirmation email will be checked, and you will be allowed to ride to the festival site on Randall’s Island. From there, you should proceed to the Will Call check-in area. You will need the credit card used to purchase your tickets and your valid photo ID.

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What is Will Call?

Located near the main festival entrance on Randall’s Island, Will Call serves as a way for our International guests and those who ordered their passes after the shipping cut-off date to pick up their tickets conveniently when entering the Festival. You will need your printed Will Call receipt, the credit card used to purchase your tickets and your valid photo ID.

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How does the Payment Plan work?

You can pay for your Electric Zoo pass in installments over time. Choose the Payment Plan when checking out.

The 50% Down Payment Plan
Make a 50% down payment (plus the full service & shipping charges) at the time of your order
Pay the remaining balance on July 15
Available through June 30
Please allow 2-3 days for payments to be processed and posted to your account. Payment plans are only available at the time of your purchase online.

Important info: PLEASE NOTE: No refunds. Default on payments will result in loss of all payments made up to the time of default and cancellation of your order. However, if your payment is declined you have 10 days to log in to your Flavorus account and update the payment method on file. As a courtesy, Flavorus will contact you via phone and email with instructions on how to bring your payment plan up-to-date. All payments are AUTOMATICALLY billed to the card used at the original time of purchase. You cannot make manual payments. If you need to update your payment information, you can log into your Flavorus account and go to your Purchase History. Click the “Details” button to the right of your order and follow the link on the next page to update the credit card on file. You can also contact Flavorus by writing an email to help@flavorus.com or by calling customer support from 11am to 11pm ET at 1-855-2-FLAVOR (352867).

Tickets will begin shipping by USPS 6 weeks prior to the festival, providing all payments have been successfully processed.

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I bought a Sunday (or 3-Day, or Fri/Sun Combo Pak) wristband for Electric Zoo 2013. How do I get a refund?

All refunds for Sunday passes to Electric Zoo 2013 have been issued. When possible, refunds were issued to the credit card originally used for purchase. All other refunds have been issued via check made out to the name on the order and mailed to the billing address on the order via US mail. If you have moved, make sure your address is updated with USPS or your local post office to ensure the check is forwarded to you.

If you haven’t received your refund, or you need to report a problem such as a lost or damaged check, please gather the following information:

Order Number
Full name of original purchaser (cardholder for credit card used)
Billing address provided for original purchase
Current mailing address
Current phone number
Including as much of that information as possible will help us locate your original order info quickly. Put it all in the Message field of this contact form and click the Send Email button. Front Gate Tickets customer support will follow up with you.

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Transportation & Directions

How can I get to Electric Zoo?

Electric Zoo festival passes come with round-trip transportation via ferry or shuttle bus, and although there will be very limited parking passes available on Randall’s Island, the ferry and shuttle bus transportation options are very quick and convenient ways to get to and from the island. You can also walk or bike to the festival, or have a taxi or friend drop you off.

The Electric Zoo Express, an Electric Zoo provided Shuttle Bus service, will be traveling from Stamford, Hartford, Boston, Philadelphia, and Washington DC to Electric Zoo and back this Labor Day Weekend. Click here to buy your passes!

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How do the Ferry and Shuttle Bus work?

All festival passes include your choice of round-trip transportation to and from Manhattan via the Ferry or Shuttle Bus.

A Special Note for our Living Social customers.
The deal you purchased does NOT include transportation, so you’ll need to know how to make your way to Randall’s Island. 

Ferries travel to and from Randall’s Island Park for all three days of the festival throughout the day. Departures will take place from East 35th Street Ferry Landing located at the intersection of East 35th Street at the FDR Drive (click for directions), with ferries running approximately every 15 minutes.

Shuttle Buses will travel to and from Randall’s Island Park for all three days of the festival continuously throughout the day. Departures will take place from East 126th Street at 3rd Avenue in Manhattan. The first bus leaves at 12 noon and the trip takes less than 10 minutes.

If you purchased a festival pass that includes shuttle bus transportation, please be sure to get on these special Shuttle Buses and NOT the city buses operated by the MTA. Look for large yellow signs that say SHUTTLE BUS.

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What about MTA buses?

The MTA is New York City’s Metropolitan Transportation Authority, which operates the subways and city buses. If you purchased your Electric Zoo festival pass directly from Electric Zoo, it includes round-trip ferry or Shuttle Bus transportation – see above for details. However, if you purchased your festival pass from Living Social, it does not include transportation from Manhattan to the festival grounds. In that case, use the MTA’s Trip Planner+ to plan your trip and refer to the “Service Status” box for real time updates. You can also call 511 for automated travel information 24/7; agents are available from 6 AM to 9 PM daily. If you are hearing impaired, use your preferred relay service provider or the free711 relay.

 

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All my friends are riding the ferry, and I have Shuttle Bus transportation. Can I change?

Sorry, we’re not able to accommodate changes to your transportation choice.

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Can I park on Randall’s Island?

Parking on Randall’s Island will be extremely limited and we strongly encourage you to get to Randall’s Island by taking the Shuttle and Ferry options, or by walking or biking. We cannot guarantee that there will be parking spots available to purchase when you arrive on the day of the festival.

There is NO OVERNIGHT PARKING and NO TAILGATING allowed on Randall’s Island.

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What about walking or biking to the festival?

You can walk across the footbridge from E. 103rd St. in Manhattan onto Randall’s Island Park. It takes about 20-25 minutes to walk from the Manhattan side of the footbridge to the festival entrance.

Pedestrians can also walk across the Robert F. Kennedy Bridge from Manhattan (about 15 minutes), Queens (about 30 minutes), or the Bronx (about 15 minutes).

BICYCLISTS PLEASE NOTE: Bikes are NOT allowed on the ferry or buses. Bike parking is South of the RFK Bridge Pedestrian Walkway, near the Ferry Landing on Randall’s Island. Follow signs from the main festival entrance.

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What is the Electric Zoo Express?

The Electric Zoo Express is an Electric Zoo provided bus service that is available to residents of Stamford, Hartford, Boston, Philadelphia, and Washington DC. The bus service will run directly between each of these cities and Electric Zoo this Labor Day Weekend! Get your passes here! 

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How do I get to Randall’s Island if I’m driving?

Parking on Randall’s Island will be extremely limited and we strongly encourage you to get to Randall’s Island by taking the Shuttle and Ferry options, or by walking or biking. We cannot guarantee that there will be parking spots available to purchase when you arrive on the day of the festival.

From Manhattan: Get on the RFK Bridge at East 125th Street or Exit 18 from FDR Drive (left exit from northbound or right hand exit from southbound Harlem River Drive). Once on the RFK Bridge, E-Z Pass users should stay left for the exit to Randall’s Island Park, immediately after the toll plaza. Those paying cash at the toll should stay to the right and take the entrance ramp to Randall’s Island Park located about a half-mile past the toll plaza on the right hand side.


From Long Island: Get on the Robert F. Kennedy Bridge from the Grand Central Parkway. Stay right for the exit to Randall’s Island, immediately after the toll plaza.

From the Bronx: Take the Major Deegan or Bruckner Expressway to the Robert F. Kennedy Bridge. Once on the RFK Bridge continue toward Queens. After the Queens toll plaza, bear right for the Randall’s Island exit (about 200 yards).

From Brooklyn: Take the Brooklyn-Queens Expressway East to the Robert F. Kennedy Bridge. Stay right for the exit to Randall’s Island Park, immediately after the toll plaza.

From Queens: Get on the Robert F. Kennedy Bridge from the Grand Central Parkway. Stay right for the exit to Randall’s Island Park, immediately after the toll plaza.

From New Jersey: From I-80 or the New Jersey Turnpike, get on the George Washington Bridge. Follow signs for “Through Traffic” (on the upper level, stay to the left, on the lower level, stay to the right) to get onto the Cross Bronx Expressway, then take the Harlem River Drive/Amsterdam Avenue exit. Keep left onto the Harlem River Drive, then stay straight to take FDR Drive South to the Robert F. Kennedy Bridge. On the Bridge, E-Z Pass users should stay left for the exit to Randall’s Island Park, immediately after the toll plaza. Those paying cash at the toll should stay to the right and take the entrance ramp to Randall’s Island Park located about a half-mile past the toll plaza on the right hand side.

From Westchester: Take I-87 (New York State Thruway) southbound. I-87 will turn into the Major Deegan Expressway. Follow signs to the Robert F. Kennedy Bridge, pass through the tollbooth, and stay to the right. Take the exit for Randall’s Island.

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What if I’m traveling to New York City from out of town?

By air

Airports closest to the festival are:

By train

New Jersey Transit, Amtrak, Long Island Railroad (LIRR) and Metro North have trains in and out of New York City on a daily basis.

New York train terminals are:

By bus

Electric Zoo Express travels from Stamford, Hartford, Boston, Philadelphia, and Washington DC to Electric Zoo and back this Labor Day Weekend. Click here to buy your passes! 

The BOLT bus travels from Baltimore, Boston, Cherry Hill, Philadelphia and Washington DC to several New York City locations on a daily basis.  Check out www.boltbus.com for more details

A number of bus companies travel daily to Port Authority Bus Terminal located in midtown manhattan. You may easily access many subways from there. For information on all carriers, call the Port Authority Terminal at 212-564-8484 or visitwww.ny.com/transportation/port_authority.html

* This information is intended for information and planning purposes only and is not to be taken as endorsements or warranties of any kind. All information presented here is subject to change.

 

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Electric Zoo Codes of Conduct


Electric Zoo has a zero tolerance policy for the use of illegal drugs. This policy will be strictly enforced.

What are some safe practices I can use at Electric Zoo?

Please take good care of yourself and help watch out for the people around you. If you see someone slip, trip, or overheat, someone who needs medical attention, rehydration, or just a helping hand, please keep the positive vibe alive, and be a friend to a friend in need. Remember that it’s very important to stay hydrated, so take advantage of the free high-speed water refill stations around the festival grounds. Be aware of how much you’re exerting yourself and take breaks from dancing. When you sweat, your body is losing water and you need to replace it to make sure you don’t overheat.

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What items am I not allowed to bring with me?

The following items are prohibited:

If you have prescription medication that you must bring with you, you must bring a copy of your prescription to be evaluated by the medical staff.

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Ok, so now I know what I can’t bring/do. What CAN I do?

We’re so glad you asked!
Everybody CAN:

If you are over 21 YOU CAN:

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What can/should I bring with me?

Empty clear plastic water bottles up to 1 liter in capacity will be allowed. 

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Can I pass out flyers for my event or business at the festival?

No.

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I have a question that’s not answered here – what should I do?

If you are a member of the press/media, please direct your inquiries to media@electriczoofestival.com

To inquire about sponsorship opportunities, email sponsorship@electriczoofestival.com

Please email any additional questions to info@electriczoofestival.com

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Wristbands


YOU MUST VALIDATE YOUR WRISTBAND BEFORE ARRIVING AT THE FESTIVAL! Everyone is required to watch a public service announcement video in order to validate their wristband and enter the festival.

How do I get refunded the remaining balance of EZ Bucks on my wristband?

If you added money with a CREDIT CARD, the remaining balance will automatically be refunded back to that card.

If you added money with CASH, follow the instructions below:

1. Login at https://electriczoo.pay.intellifest.com. If you have not already created an account and registered your wristband, please do so before requesting a refund.

2. At the top of the page select “Refund”.

3. Once on the refund page, check the refund box and fill in the required banking information.

4. After completing, press the blue update button and you’re all set! Please allow two weeks for processing.

If you have any other questions, please email cashless@electriczoofestival.com and include your wristband numbers and a full description of your issues.

See you next year at Electric Zoo 2015!

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How do I validate my wristband?

YOU MUST VALIDATE YOUR WRISTBAND BEFORE ARRIVING AT THE FESTIVAL! THIS IS REQUIRED FOR FESTIVAL ENTRY.

In order to validate your wristband, you must first watch a public service announcement video. If you have received your wristband and you are ready to watch the video, go to ElectricZooFestival.com/validate. After the video has ended you will be asked to provide the 6-digit code on the back of your wristband, directly below the barcode. Once you have submitted this information, your wristband will be validated.

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Why should I register my wristband?

When you register your wristband you get these benefits:

 

Reminder: Registering your wristband is optional, but everyone MUST validate their wristband in order to enter the festival. To validate your wristband, you will be required to watch a public service announcement video. To watch the video and validate your wristband, click here.

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How do I register my wristband?

To register your wristband, click here. You will be required to watch a public service announcement video before registering. Once the video ends, you’ll be taken to a page where you will enter your unique wristband ID number (6-digit number on the inside of your wristband). After you enter your unique wristband ID number and agree that to the Electric Zoo Wristband Terms of Use, you can continue with wristband registration and enter your name, email address, and emergency contact info.

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What if I lose my wristband before the festival? During the festival?

If you lose your wristband before the festival please email help@flavorus.com or call Flavorus at 1-855-2-FLAVOR.

If you lose or break your wristband during the festival, head to the Info Booth and someone will help you.  Your wristband must be registered for us to be able to assist you!

Treat your wristband the same way you would treat cash. The festival is not responsible for any funds stolen/missing from your wristband if you lose it.

If you have any other problems please do not hesitate to reach out to cashless@electriczoofestival.com

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What does it mean that Electric Zoo is a cashless festival? How does that work?

Electric Zoo NY 2014 is a cashless festival. This means you don’t have to worry about walking around the festival with cash – instead you pay for everything with your wristband! Your wristband is equipped with an RFID tag which has an electronic chip embedded in it, and will act as your “bank account” to pay for things during the event.

“EZ Bucks” are the official currency of Electric Zoo. You can load EZ Bucks directly onto your wristband and use it to purchase food, drinks, and merchandise at Electric Zoo.

Once you’ve uploaded credit (EZ Bucks) to your wristband, you will simply tap in at one of the payment points at the various vendors around the site and your purchase is automatically deducted from your account.

Any balance left on your wristband after Electric Zoo will be refunded to you, subject to the terms here.

Bonus Incentive – All festival-goers who choose to add $100 USD to their wristband by 11:59pm August 28, 2014 will receive a bonus of 5 “EZ Bucks”.

If you have any other problems please do not hesitate to reach out to cashless@electriczoofestival.com

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Can I purchase food, drinks, or merchandise with cash or credit/debit card at Electric Zoo?

No. Electric Zoo 2014 is a cashless festival. If you have cash or credit/debit card at the festival and you want to buy an item, you will need to load that money onto your Electric Zoo wristband at one of our many top-up stations. You can load money on to your wristband before the festival on our mobile app or by going to ElectricZooFestival.com/register.

To take away the worry of having to add money on site, sign up for automatic top-ups!

Any balance left on your wristband after Electric Zoo will be refunded to you, subject to the terms here.

Bonus Incentive – All festival-goers who choose to add $100 USD to their wristband by 11:59pm August 28, 2014 will receive a bonus of 5 “EZ Bucks”.

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How do I set up my wristband for cashless transactions?

You’ll need to create an Intellipay account and then link your wristband to that account. On the back of your wristband, you’ll find the Wristband number (the number below the barcode) and the Cashless Registration ID (Security code to the right of the barcode). After creating your Intellipay account, click on Wristbands and then click “I have a wristband”, then enter those numbers in the corresponding form fields and click “Add”.

To get started, click here.

Any balance left on your wristband after Electric Zoo will be refunded to you, subject to the terms here.

Bonus Incentive – All festival-goers who choose to add $100 USD to their wristband by 11:59pm August 28, 2014 will receive a bonus of 5 “EZ Bucks”.

If you have any other problems please do not hesitate to reach out to cashless@electriczoofestival.com

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How do I add credit to my Electric Zoo wristband?

You can add money to your Electric Zoo wristband in any of the following ways:

  1. In advance online. (Preferred)
  2. Onsite at the festival at Top Up stations.
  3. At any time, by logging onto the Electric Zoo mobile app available for iPhone and Android, clicking the wristband button in the bottom right of the home screen, and adding additional credit.

We strongly encourage adding credit online in advance. If you want to add credit in advance, you can do so by clicking on TOP UP on the the Electric Zoo Intellipay site and following the instructions. That way your wristband will be loaded before the festival.

You can also link your wristband to your credit/debit card on file, which will keep your balance topped up automatically when the balance drops below a certain level. That way you can just set it and forget it, and not have to top up manually multiple times if your balance runs low. Remember, any remaining credit on your wristband will be refunded to you, subject to the terms here.

You can use any major credit card or your PayPal account to top up in advance.  Credit cards, debit cards, and cash will be accepted at Top Up Stations onsite.

Bonus Incentive – All festival-goers who choose to add $100 USD to their wristband by 11:59pm August 28, 2014 will receive a bonus of 5 “EZ Bucks”.

If you have any other problems please do not hesitate to reach out to cashless@electriczoofestival.com

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How can I check my balance while at Electric Zoo?

While on the festival site, you can visit a top-up station or a customer service location to check your account balance. Furthermore, if you registered your wristband on your festival account, you can check it online anytime by signing into your account on your computer or smartphone.

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What are “EZ Bucks”?

“EZ Bucks” are the official currency of Electric Zoo. Whenever you load money onto your Electric Zoo wristband it will be automatically converted into EZ Bucks, which you then use to buy food, drinks, and merchandise at the festival. EZ Bucks is its own currency, and it has a currency conversion rate: 9 EZ Bucks equals $10 USD.

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What are automatic top-ups?

With automatic top-ups, when the balance on your wristband drops below a certain level, it will automatically be replenished. This takes away the stress of waiting in line to add more money to your wristband so can focus on what really matters, the music.

Any balance left on your wristband after Electric Zoo will be refunded to you, subject to the terms here.

Bonus Incentive – All festival-goers who choose to add $100 USD to their wristband by 11:59pm August 28, 2014 will receive a bonus of 5 “EZ Bucks”.

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How secure is the cashless system?

The system is bank-certified (Common Criteria EAL3+ for those that care to know!). All data is encrypted with a minimum of 256 bit. Additionally, no information is stored on the wristband! So, if an RFID wristband is lost or stolen, simply log in to your profile and hit Deactivate next to your wristband, or visit a Customer Service location and it will immediately be cancelled and replaced!

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What happens if I don’t use all the money that I loaded onto my wristband cashless account?

All credit left unredeemed by 9am September 1, 2014 will be refunded in accordance with the terms below:

Cash equivalent of remaining credit will be credited back to Credit/Debit card by September 30, 2014. Cash equivalent of any bonuses received will not be refunded.

Visitors who purchase credit using cash will be required to fill out an online form with your full name, wristband number, bank name, bank account number and bank ACH routing number by 11:59pm Friday September 12, 2014. Subject to accurate input of the online form, cash equivalent of remaining credit will be refunded via an online transfer by September 30, 2014.

Any complimentary/bonus credits provided by the Event free of charges will not be eligible for refund after the Event.

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