Season’s Greetings!

24 Dec, 2014

EZ_HolidayCard2015_800x800

As 2014 comes to a close, we’d like to wish you happy holidays and thank you for your continued support, love and loyalty. Over the past six years, you have turned Electric Zoo into New York City’s most iconic dance music festival and we are beyond grateful for that.

With every New Year comes an opportunity for self-improvement. We are aware that changes need to be made and are working very hard to make sure that we create the best experience for you in 2015. We are writing our next chapter, Electric Zoo: Transformed, with these changes and your feedback in mind.

We can’t wait to welcome you back to Randall’s Island on Labor Day Weekend.

Happy holidays and best wishes for a peaceful New Year!

As you are aware, Electric Zoo had to make the tough decision in collaboration with NYC city officials to evacuate Sunday’s show, with no re-entry, due to dangerous and severe weather conditions, including lightning strikes and high winds.

If you had an Electric Zoo ticket with Sunday admission please follow the below refund process in order to receive your refund. Please be patient as our ticket provider strives to make sure that every purchaser who requests a refund receives it in a timely manner.

Because of the Sunday cancellation, we are offering the following refunds:

• 33.33% of Face Value for all 3-day tickets
• 50% of Face Value for 2-day tickets with Sunday admission
• 100% of Face Value for Sunday only tickets

In order to receive a refund for your qualifying purchase(s) please follow these steps:

1. Click this LINK if you paid with a card online, Click this LINK if you purchased at the onsite box office

2. Follow the instructions on the form, fill out the form completely, and hit submit!

3. The form must be successfully submitted by Oct. 17th, 2014. After this date, no refund requests will be accepted.

15% Off 2015 Electric Zoo Offer

For every refundable ticket on your 2014 order, you can place $59 of your refund on hold as a credit towards an Electric Zoo 2015 ticket and this will gain you access to a private 15% off sale of Electric Zoo tickets. Your $59 credit will come in the form of a one-time use promo code, which will be your key to the private 15% off sale. Only one promo code can be applied per 2015 order. More detail on the above linked forms.

If you have any trouble with this process Flavorus is here to help! You may contact them by emailing help@flavorus.com or by calling 323.908.0607. We want to thank you for your patience, support and understanding. Our goal as festival producers is to create experiences and memories that last a lifetime. We hope that in the future we will have the opportunity to provide you with three full days of unforgettable moments.

Thank you for dancing with us at Electric Zoo 2014!

If you had leftover money on your wristband, getting a refund is simple.

If you added money with a CREDIT CARD, your money will automatically be refunded back to that card.

If you added money with CASH,  follow the instructions below:

1. Login at https://electriczoo.pay.intellifest.com. If you have not already created an account and registered your wristband, please do so before requesting a refund.

2. At the top of the page select “Refund”  Refund button 1

3. Once on the refund page check and fill in the required banking information. Refund button 2

 

4. After completing, press the blue update button. Refund button 3

 

5. You’re all set! Please allow two weeks for processing.

If you have any other questions, please email cashless@electriczoofestival.com and include your wristband numbers and a full description of your issues.

See you next year at Electric Zoo 2015!

Are you Electric Zoo ready? Some our of 2014 EZNY artists have created Spotify playlists featuring the 15 artists they’re most looking forward to seeing this weekend! Listen to these playlists while getting ready each day, while you’re on your way to the ferry or shuttle bus, or reignite those wonderful memories once Labor Day Weekend has come to a close with complete set-list playlists from select artists after the festival!

 

Arty – http://open.spotify.com/user/arty_music/playlist/5r8nGjzit5SGc7fqBSIKI1

A-Trak – http://open.spotify.com/user/a-trak/playlist/3v4y6HKUiK2EUgtomDE9x0

Laidback Luke – http://open.spotify.com/user/laidbacklukeofficial/playlist/7erwWKbxCZepWk9CUinphQ

Mat Zo – http://open.spotify.com/user/matzo_official/playlist/5QyZqaa2G5x1GKyDlExRZl

Seven Lions – http://open.spotify.com/user/sevenlionsofficial/playlist/0tIu3DE1Lh7BQF4VH2FuUp

The Chainsmokers – http://open.spotify.com/user/thechainsmokers/playlist/2f59mTnTrRX7SZJvG4XkRC

What So Not – http://open.spotify.com/user/whatsonotcertified/playlist/1toiZBu3dcizei848zaohR

Zeds Dead – http://open.spotify.com/user/zedsdeadofficial/playlist/7D6GoqoHjFufDplRuwkF9x

WristbandReady2014_HighFive

Electric Zoo is now a cashless festival! This means you don’t have to dig around for crumpled bills and loose change in your pockets or bag (or shoes!), because you pay for everything at the festival by simply tapping your wristband to a scanner. It also means the cashiers don’t have to spend time counting out change, which adds up to shorter lines and more time spent listening to your favorite artists and hanging out with your friends!

The official currency of Electric Zoo is called “EZ Bucks”. Whenever you load money onto your Electric Zoo wristband it will be automatically converted into EZ Bucks. EZ Bucks is its own currency, and it has a currency conversion rate: 9 EZ Bucks equals $10 USD.

To ensure your experience at Electric Zoo is stress-free from the moment you arrive, it’s important to be wristband-ready! Wristband-ready means that you’ve watched the public service announcement video and validated your wristband, registered your wristband to claim it as yours and not someone else’s, and loaded it up with EZ Bucks. All in all, the process to becoming wristband ready takes about 10 minutes. Follow these steps to achieve wristband readiness!

1. Validate your wristband

REQUIRED FOR FESTIVAL ENTRY

In order to validate your wristband, you must first watch a public service announcement video. After the video has ended you will be asked to provide the 6-digit code on the back of the wristband, directly below the barcode. Once you have submitted this information, your wristband will be validated.

VALIDATE YOUR WRISTBAND

 

2. Register your wristband

When the public service announcement video ends, continue on to wristband registration.

Registering your wristband allows us to provide you with better customer support in case your wristband is lost or stolen, because we can identify which wristband is yours based on your name and email address. It also provides you with a chance to participate in giveaways and special deals from us and our sponsors, and take advantage of some fun stuff that ties in to your social media account just by scanning your wristband at the festival. Plus, for your safety, you can also specify an emergency contact.

 

3. Top Up with EZ Bucks

To add EZ Bucks to your wristband (aka “topping up”), you’ll just need to fill out a brief form to create your account, link your wristband to your account, then click on the TOP UP option, and follow the instructions to load your wristband with EZ Bucks – quick and easy!

While loading your wristband you’ll have the option to enroll in auto top-ups. This links your wristband to your credit/debit card on file which will keep your balance topped up automatically when the balance falls below 20 EZ Bucks. That way you can just set it and forget it, and you won’t have to top-up manually if your balance runs low. Any remaining credit on your wristband will be refunded to you, subject to a $5 handling fee.

Bonus Incentive: All festival-goers who choose to add $100 USD (90 EZ Bucks) to their wristbands by 11:59pm August 28, 2014 will receive a bonus of 5 EZ Bucks.

TOP UP NOW

You can also do any and all of the above steps using the official Electric Zoo mobile app! We’ve taken extra measures this year to improve connectivity on site for your mobile devices.

Download for iPhoneDownload for Android



Once you’ve finished these steps, you’re fully wristband ready! Now begin the process of mentally preparing to have the time of your life!

 

IMPORTANT TROUBLESHOOTING INFORMATION

Remember! If you register TWO wristbands to a single account, they will share the balance. If you deactivate your wristband, you will have to swap it for a new one at customer service. The DEACTIVATE button is a kill-switch in case you lose your bracelet containing money. So do not press this button unless you mean it.

If you are having trouble registering your wristband, try reversing the Cashless Registration ID and the barcode ID (entering them in opposite locations). We may have had a data error but we promise to get you registered!

If you have any other problems please do not hesitate to reach out to cashless@electriczoofestival.com

 

IF YOU DO NOT HAVE YOUR WRISTBANDS IN HAND, YOU CANNOT TOP-UP BEFORE ARRIVING AT THE FESTIVAL

There will be many locations inside the festival where you can add cash or credit to your wristband. Don’t forget to register online or through our Mobile App before Monday 9/29 so you can request a refund for CASH top-ups (credit will automatically be refunded).

If you did not receive a confirmation an email right away there can be a delay and don’t forget to check your spam folder.

 

IF YOU PURCHASED A FRIDAY FLASH DEAL OR A TICKET THROUGH THE PHYSICAL NETWORK

If you purchased an Electric Zoo ticket that came with a festival credit, you should have received an email containing a promotional code. You can enter your promotional code here! If you have not received your promotional code, please check your spam filter, if it is not there contact the company you purchased a pass through so they can help you retrieve your festival credit.

 

IF YOU CANNOT REGISTER YOUR WRISTBAND (RFID ERROR, INCORRECT SECURITY CODE, ETC.) 

Please make sure you are inputting the numbers without error. If that does not work, please try swapping the numbers. If you are still having issues, you can top-up at a station located within the festival.  You can also email cashless@electriczoofestival.com the two codes on the back of your bracelet.

Still have questions?
WRISTBAND FAQ

HelpPoint_icon

This Labor Day Weekend, you along with thousands of other fans will make your way to Randall’s Island Park for Electric Zoo. Your enjoyment and safety are the top priorities at Electric Zoo and they should be for you and your crew too. Please watch out for each other, and know that help is all around you. If you see someone slip, trip, or overheat, someone who needs medical attention, rehydration, or just a helping hand, please keep the positive vibe alive, and be a friend to a friend in need.

Electric Zoo strongly advocates against the use of drugs. Avoiding drug use is the only way to completely avoid drug-related risks. You don’t need drugs anyway when world class music is swirling all around you. Know that mixing drugs and alcohol, or frequent and increased use, will increase your risks of life-threatening problems. Stay safe, stay hydrated, take frequent breaks, remember to eat, and you will successfully pull off having the time of your life!

Also, remember to practice moderation. If you’re tired stop dancing and if you’re thirsty drink water, but know that water alone won’t be enough to fuel your body and replenish the electrolytes you lose when you dance. Staying well fed and throwing in a sports drink or coconut water will keep your body well-nourished and in prime condition to dance into the night!

If you suspect that someone is ailing from a medical issue or the overuse of drugs or alcohol, seek immediate medical attention. Keep an eye out for these signs and symptoms in yourself and others, if you or a friend experience even just one sign seek medical help immediately!

  • Headaches
  • Nausea
  • Confusion
  • Blurred Vision
  • Inability to talk
  • Racing Heartbeat
  • Vomiting
  • Muscle tremors
  • Convulsions
  • Discolored lips or nail-beds
  • Shallow breathing

 Always keep in mind, if you require medical aid, then tell the medical staff everything because it may save your life!

There will be 2 Help Centers in the middle of the festival field marked with an HelpPoints_icon_sm icon and 4 medical aid stations marked with a red cross redcross_icon_sm surrounding the site, all staffed with water and sports drinks if you need them. You will also find smiling faces wearing Zookeeper shirts with the HelpPoints_icon_sm icon on them walking around the site with water and electrolytes for you. There will be high speed free water stations on the East and West side of the field where you can fill up on water and free electrolytes.

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Check out the map on the Electric Zoo app, festival booklet or neon pink HELP flyer that you can obtain as you enter the festival – and take a moment to familiarize yourself with these areas.

ElectricZooExpress2014

Is Electric Zoo on your must-do list, but you need an affordable and convenient way to get to Randall’s Island on Labor Day Weekend? If you live near Stamford, Hartford, Boston, Philadelphia, or DC, then we’ve got you covered! All aboard the Electric Zoo Express, an Electric Zoo provided bus service that runs directly between each of those cities and Electric Zoo this Labor Day Weekend! Get your passes here!