WristbandReady2014_HighFive

Electric Zoo is now a cashless festival! This means you don’t have to dig around for crumpled bills and loose change in your pockets or bag (or shoes!), because you pay for everything at the festival by simply tapping your wristband to a scanner. It also means the cashiers don’t have to spend time counting out change, which adds up to shorter lines and more time spent listening to your favorite artists and hanging out with your friends!

The official currency of Electric Zoo is called “EZ Bucks”. Whenever you load money onto your Electric Zoo wristband it will be automatically converted into EZ Bucks. EZ Bucks is its own currency, and it has a currency conversion rate: 9 EZ Bucks equals $10 USD.

To ensure your experience at Electric Zoo is stress-free from the moment you arrive, it’s important to be wristband-ready! Wristband-ready means that you’ve watched the public service announcement video and validated your wristband, registered your wristband to claim it as yours and not someone else’s, and loaded it up with EZ Bucks. All in all, the process to becoming wristband ready takes about 10 minutes. Follow these steps to achieve wristband readiness!

1. Validate your wristband

REQUIRED FOR FESTIVAL ENTRY

In order to validate your wristband, you must first watch a public service announcement video. After the video has ended you will be asked to provide the 6-digit code on the back of the wristband, directly below the barcode. Once you have submitted this information, your wristband will be validated.

VALIDATE YOUR WRISTBAND

 

2. Register your wristband

When the public service announcement video ends, continue on to wristband registration.

Registering your wristband allows us to provide you with better customer support in case your wristband is lost or stolen, because we can identify which wristband is yours based on your name and email address. It also provides you with a chance to participate in giveaways and special deals from us and our sponsors, and take advantage of some fun stuff that ties in to your social media account just by scanning your wristband at the festival. Plus, for your safety, you can also specify an emergency contact.

 

3. Top Up with EZ Bucks

To add EZ Bucks to your wristband (aka “topping up”), you’ll just need to fill out a brief form to create your account, link your wristband to your account, then click on the TOP UP option, and follow the instructions to load your wristband with EZ Bucks – quick and easy!

While loading your wristband you’ll have the option to enroll in auto top-ups. This links your wristband to your credit/debit card on file which will keep your balance topped up automatically when the balance falls below 20 EZ Bucks. That way you can just set it and forget it, and you won’t have to top-up manually if your balance runs low. Any remaining credit on your wristband will be refunded to you, subject to a $5 handling fee.

Bonus Incentive: All festival-goers who choose to add $100 USD (90 EZ Bucks) to their wristbands by 11:59pm August 28, 2014 will receive a bonus of 5 EZ Bucks.

TOP UP NOW

You can also do any and all of the above steps using the official Electric Zoo mobile app! We’ve taken extra measures this year to improve connectivity on site for your mobile devices.

Download for iPhoneDownload for Android



Once you’ve finished these steps, you’re fully wristband ready! Now begin the process of mentally preparing to have the time of your life!

 

IMPORTANT TROUBLESHOOTING INFORMATION

Remember! If you register TWO wristbands to a single account, they will share the balance. If you deactivate your wristband, you will have to swap it for a new one at customer service. The DEACTIVATE button is a kill-switch in case you lose your bracelet containing money. So do not press this button unless you mean it.

If you are having trouble registering your wristband, try reversing the Cashless Registration ID and the barcode ID (entering them in opposite locations). We may have had a data error but we promise to get you registered!

If you have any other problems please do not hesitate to reach out to cashless@electriczoofestival.com

 

IF YOU DO NOT HAVE YOUR WRISTBANDS IN HAND, YOU CANNOT TOP-UP BEFORE ARRIVING AT THE FESTIVAL

There will be many locations inside the festival where you can add cash or credit to your wristband. Don’t forget to register online or through our Mobile App before Monday 9/29 so you can request a refund for CASH top-ups (credit will automatically be refunded).

If you did not receive a confirmation an email right away there can be a delay and don’t forget to check your spam folder.

 

IF YOU PURCHASED A FRIDAY FLASH DEAL OR A TICKET THROUGH THE PHYSICAL NETWORK

If you purchased an Electric Zoo ticket that came with a festival credit, you should have received an email containing a promotional code. You can enter your promotional code here! If you have not received your promotional code, please check your spam filter, if it is not there contact the company you purchased a pass through so they can help you retrieve your festival credit.

 

IF YOU CANNOT REGISTER YOUR WRISTBAND (RFID ERROR, INCORRECT SECURITY CODE, ETC.) 

Please make sure you are inputting the numbers without error. If that does not work, please try swapping the numbers. If you are still having issues, you can top-up at a station located within the festival.  You can also email cashless@electriczoofestival.com the two codes on the back of your bracelet.

Still have questions?
WRISTBAND FAQ

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